Last updated: October 14, 2026
We want every Toys Venture order to make someone smile. If something is not right, our 7-day return policy has you covered.
7-day returns
You can request a return within 7 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all parts, tags and accessories included. Proof of purchase (your order number) is required.
How to start a return
- Email info@toysventure.com within 7 days of delivery with your order number and the reason for the return.
- We will reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted.
- Pack the item securely and send it using a trackable shipping service.
Damaged, defective or wrong items
If your item arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery with photos of the item and packaging. We will send a replacement or issue a full refund, including any return shipping cost.
Items we cannot accept
- Items that have been used, assembled, played with or damaged after delivery
- Items missing original packaging, parts or accessories
- Opened hygiene-sensitive baby products such as teethers, pacifiers and bath toys
- Gift cards
- Items marked as final sale
Refunds
Once your return is received and inspected, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may take extra time to post the refund.
Original shipping charges are non-refundable. Return shipping costs are paid by the customer unless the item was damaged, defective or incorrect.
Exchanges
The fastest way to exchange an item is to return it for a refund and place a new order for the item you want.
Cancellations
Orders can be cancelled for a full refund before they ship. Email us as soon as possible with your order number.
Contact
Need help? Email info@toysventure.com.